Privacy policy

At Mumkin, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a flexible return policy as outlined below.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
  
• The product must be in the same condition that you received it.
  
  

Unfortunately, we cannot accept returns on:

• Opened or used items.
  
• Personal care products for hygiene reasons.
  
• Sale or discounted items unless they are faulty.
  
  

How to Initiate a Return

To start a return, please contact us at [your email address] with your order number and reason for the return. Once your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7-10 working days.
  
• If your return is rejected, we will notify you with the reason.
  

Please note: Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [your email address] within 14 days of receiving your item.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately with photos of the product and packaging. We will arrange a replacement or a full refund, including shipping costs.

Contact Us

If you have any questions about our Return Policy, please reach out to us at:
Email: mumkin.store@gmail.com